Your Privacy is Important to Us.

PRIVACY POLICY - PRISTINE PIRATES

Effective Date: 1-Jan-2026

Last Updated: 1-Jan-2026

 1. Introduction

Pristine Pirates ("we," "us," or "our") operates the website pristinepirates.com.au (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Site or engage our cleaning services. By using our Site or services, you consent to the collection and use of your information as described in this Privacy Policy.

 

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you:

  • Request a quote through our online forms

  • Contact us via email or phone

  • Book our services

  • Subscribe to our communications (if applicable)

This information may include:

  • Full name

  • Email address

  • Phone number

  • Property address or service location

  • Property type and size

  • Service requirements and preferences

  • Payment information (processed securely through third-party payment providers)

2.2 Information Collected Automatically

When you visit our Site, we automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on pages

  • Referring website

  • Cookies and similar tracking technologies

 

3. How We Use Your Information

We use your personal information to:

  • Provide quotes for our cleaning services

  • Schedule and deliver cleaning services

  • Communicate with you about your service requests

  • Process payments

  • Respond to inquiries and provide customer support

  • Improve our website and services

  • Send service reminders or updates (with your consent)

  • Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

 

4. How We Share Your Information

We may share your information with:

Service Providers: Third parties who assist us in operating our business, including:

  • Squarespace (website hosting and form management)

  • Payment processors

  • Accounting and bookkeeping services

  • Insurance providers (when necessary)

Legal Requirements: We may disclose your information if required by law, legal process, or to protect our rights, property, or safety, or that of others.

Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity.

 

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Ensure the Site functions properly

  • Remember your preferences

  • Analyse Site traffic and usage patterns

  • Improve user experience

You can control cookies through your browser settings. Note that disabling cookies may affect Site functionality.

For more information about how Squarespace uses cookies, please visit: Squarespace Cookie Policy

 

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

  • Secure data transmission (SSL encryption)

  • Restricted access to personal information

  • Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

 

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you

  • Comply with legal obligations (e.g., tax and accounting records)

  • Resolve disputes

  • Enforce our agreements

Typically, we retain customer information for 7 years following the completion of services, in accordance with Australian tax and business record requirements.

 

8. Your Rights

Under Australian privacy law, you have the right to:

Access: Request access to the personal information we hold about you

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal retention requirements)

Objection: Object to certain uses of your information

Portability: Request a copy of your information in a portable format

To exercise these rights, contact us using the details in Section 12.

 

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

 

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically. Material changes will be communicated via email to registered customers or through a prominent notice on our Site.

 

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Pristine Pirates
Email: ahoy@pristinepirates.com.au
Phone: +61 0414 564 192
ABN: 93 693 806 585

For privacy complaints, we will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

13. Australian Privacy Principles Compliance

Pristine Pirates is committed to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy reflects our compliance with these principles.

 

Acknowledgment: By using our Site or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.