Frequently

Asked

Pricing & Quotations

Every space is different. We provide custom quotes based on your specific requirements, property size, and service frequency. This ensures you only pay for what you actually need—no cookie-cutter packages.
We aim to respond to all quote requests within 24 business hours. For urgent requests, call us directly on +61 414 564 192
Yes, our minimum service charge is $220 ex GST to ensure we can deliver the Pristine Pirates standard we're known for.
Yes, clients who book weekly or fortnightly services receive preferential pricing. We'll discuss this in your custom quote.
We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.
Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.

We service greater Brisbane, Sunshine Coast and Gold Coast. Please refer to our Areas page for further details or to check your suburb. Please contact us if you're unsure whether we cover your area.
Absolutely. We can schedule commercial cleaning around your business hours to minimise disruption. Let us know your preferred timing when requesting a quote
Yes, we offer weekend services for certain cleaning types. Availability varies, so let us know your preferred timing when requesting a quote.
For regular services, we recommend 1-2 weeks notice. For urgent or one-off cleans, contact us—we'll do our best to accommodate.

Services & Availability

As required Pristine Pirates crew members are police checked.
Yes, we carry full public liability insurance. We can provide certificates upon request.
Yes, wherever possible we assign consistent crews to regular clients. This builds familiarity and trust, and means your cleaner learns your preferences over time.
If anything doesn't meet your standard, contact us immediately.

Credentials & Insurance

Bookings & Cancellations

We require 48 hours notice for cancellations or rescheduling. Cancellations with less notice may incur a fee.
Not necessarily. Many clients provide access and aren't present. We can discuss preferences and requirements during the quote process.
We understand life happens. We can reschedule with a minimum of 48 hours notice.

We use professional-grade, eco-friendly cleaning products that are effective and safe. If you have specific product requirements or allergies, let us know.
Yes, we bring all necessary equipment and supplies. Clients don't need to provide anything.
This depends on the pet. Please let us know about any pets when requesting your quote so we can plan accordingly.
During the quotation process we will ask you to point out any items requiring special care when we visit. We ask and expect clients to be responsible for ensuring valuables are packed away during our cleaning. We train our crew to manage premium finishes and valuable items.

Service Details

Payment

All bookings require a 25% deposit. Full payment is due upon completion of service. We accept bank transfer and all major credit cards.
Yes all bookings require a 25% deposit. Builder & Construction cleans may require a custom deposit depending on the work.
Yes, for certain clients we offer invoice terms for regular commercial clients and property managers. Contact us to discuss.

Specific Service Types

Our bond cleans follow real estate inspection checklists covering all rooms, fixtures, appliances, walls, and floors. We aim to help you get your full bond back.
We guarantee our work meets standard inspection requirements. If the agent identifies cleaning issues, contact us to discuss.
Regular cleaning maintains already-clean spaces. Deep cleaning is more intensive—detailed work on areas that aren't cleaned weekly (inside appliances, grout, baseboards, etc.).
Yes, post-construction and post-renovation cleanup is one of our specialties. We have the equipment and experience to handle builder's dust and debris. We have some limitations depending on the composition and type of dust and debris (e.g. asbestos, PFAS) but will discuss these during the quotation.